Data We Gather Across Your Account Activity
When you create your account, we collect your name, mobile number and e-wallet identifier — the minimum needed to verify your identity and match deposits to your wallet. For GCash, Maya and InstaPay transactions, we log the reference number, amount and timestamp. We do not store
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your full wallet credentials or PIN on our servers; those remain on your device and inside your e-wallet app. We also collect device data — your browser type, IP address and session duration. This helps us detect unusual login attempts and block unauthorized access from unexpected
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locations. A player logging in from Bacolod on an unrecognized device will trigger a verification step before access is granted. None of this device data is shared with advertisers or sold to third parties. Cookies on luckph serve functional and analytical purposes only. They remember your
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session, your preferred lobby view and your last payment method so you do not have to re-enter them on each visit. You can clear cookies at any time in your browser settings; your account stays intact. We retain account records for as long as your account
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is active and for the period Philippine law requires after closure. If you want a copy of what we hold or need to correct inaccurate data, submit a request through live chat or email support. Access to services on luckph depends on local law and is
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available for eligible players where local rules permit.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.