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Our Legal Terms Apply to Every Account on luckph

These legal terms set out what you agree to when you open an account with us, how we handle your data, and what rules govern your use of the platform where local law permits.

Account TermsData HandlingGCash & Maya Policy ContextJurisdiction ConditionsYour Rights
luckph Our Legal Terms Apply to Every Account on luckph
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how a specific policy applies to your account, or if you need to submit a data request or a formal complaint, our support team handles these through the channels below. Policy questions get routed to the right team — not left in a general queue.

Live Chat Reach our support team through the live chat window in your account dashboard. Policy and account-related queries are escalated within the same session where possible.
Email Support Send formal legal or data-related requests to our support email address, found in your account settings under the Help section. Include your registered account name and a clear description of the issue.
Account Help Centre Your account dashboard includes a Help section with policy documents and a request form for account closure, data access and correction submissions.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We hold your personal and payment data only for as long as required by applicable obligations, and we do not sell it to third parties. Your account security settings — including the OTP step tied to your registered mobile number — are your first line of defence, and we encourage you to keep your contact details current so verification works without delay.

Data Retention

We retain account data and transaction records for the period required under applicable law. Once that period expires, records are deleted or anonymised in line with our internal data schedule.

Cookies and Session Data

We use session cookies to keep your account state secure while you play. You can manage cookie preferences in your browser settings, though disabling essential cookies may affect how the platform functions.

Account Security Practices

Every login triggers an OTP sent to your registered mobile number. If your number changes — including the one linked to your GCash or Maya wallet — update it in account settings immediately to avoid access issues.

Requesting Changes or Closure

You can request a data correction, access your stored information or close your account by contacting support via live chat or email. We process closure requests after identity verification is confirmed.

Common Questions About Our Legal Terms

These are the questions we actually get asked about account policy, data handling and legal conditions. If yours is not here, reach us through live chat or the Help section in your account.

These terms apply to any person who opens or uses an account on our platform where local law permits. Eligibility depends on your jurisdiction and the applicable legal conditions in your area.

Yes. Submit a data access request through the Help section in your account dashboard or by emailing support. We will confirm your identity before releasing any personal data.

GCash, Maya and InstaPay payments must come from a wallet registered in your own name. This is a legal and fraud-prevention requirement — mismatched names result in the payment being held for review.

Transaction records are held for the period required by applicable data retention rules. After that, they are deleted or anonymised. You can request a record of your own transactions at any time via support.

We notify you through your account notification channel before any change takes effect. Continuing to use the platform after that date means you accept the updated terms. You may close your account if you do not agree.

Contact us via live chat or email with your registered account details. We verify your identity first, then process the closure. Any pending withdrawals are settled to your GCash or Maya wallet before the account is deactivated.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.